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Privacy and Cookies Policy

The following policy defines how Tritone uses and protects all information provided by users when browsing our website. The objective is to provide more transparency to the processing operations of data collected by Tritone through digital means such as the website, social networks and/or signed contracts. By contracting our services, the data subject agrees with the privacy and cookies policy. Check below: 

 1. Why does Tritone collect personal data?

The personal data collected is intended to enable Tritone's business activities and provide customers with the best possible experience on its digital channels. Tritone undertakes to use the collected data always in accordance with this Privacy Policy and in accordance with the purposes previously informed. 

 2. What personal data is collected?

Tritone requests and collects registration information when the holder registers on the website or on other access and communication channels with the company, such as: first and last name, e-mail, telephone, city and state, company name and CNPJ. In addition, when browsing our website, data is collected that identify the IP address, date and time, geolocation, characteristics of the access device, browser and version, marketing and cookie preferences, pages accessed, time spent on pages and behavior. navigation to map possible interests in a particular service or content on the Tritone website. When subscribing to a communication list via Tritone's website or social networks, data such as email and public information shared in the holder's digital profiles are collected. 

3. What is the purpose of the data processing carried out by Tritone?

Tritone may treat the personal data collected for the following purposes inherent to the business carried out by the company: provide, offer and develop its services, ensure greater user security, comply with legal and regulatory obligations, comply with financial and tax obligations, exercise the right to defense, communicate with the holder to answer questions, request feedback, respond to requests and complaints, send administrative information, new services, resources or contractual changes, customize the user's navigation according to their personal preferences, draw commercial profiles ( profiling) to optimize and customize the offer of solutions and services to your customers and potential customers, marketing activities, publicizing your brand, as well as service offers in general. 


4. What is the legal basis for the data processing carried out by Tritone?

The legal bases for processing user data are: legitimate interest, contractual performance and consent, provided for in art. 7, I, V and IX of the LGPD (Law 13.709/18).

5. How long does Tritone store this data?

Tritone stores its customers' data for as long as the holder maintains a business relationship with the company or for the time reasonably necessary to carry out the purpose for which they were collected and reported in this policy (including for purposes of evidence pertaining to the legal relationships that occurred in the context of the website and its services). If the holder requests the deletion of his data, Tritone may refuse, if it deems necessary, for the fulfillment of legal obligations and legal defense of its interests.

  • Purchase data - minimum 10 years.

  • Marketing - until the withdrawal of consent.

  • Financial management - at least 10 years.

  • Registration data - until the withdrawal of consent.

  • Navigation - at least 6 months.

  • Tax management - at least 10 years. 


6. With whom are personal data shared?

Tritone does not share personal data of its customers with third parties, except in cases where it is necessary for the provision of services offered or contractual and legal obligations to which they are subject. Therefore, when needing to share data for economic purposes other than those initially informed in this policy, the sharing will only be carried out with express, highlighted and specific consent. To provide the services to customers, Tritone uses some service providers, companies that process data to the extent necessary. To ensure a high level of protection of personal data, Tritone reviews data policies and implements necessary security measures to ensure adequate protection. To this end, appropriate technical and organizational measures are also implemented to ensure a level of security appropriate to the risk, such as ensuring that all employees authorized to process personal data have committed to their confidentiality. To achieve its commercial objectives, Tritone may share personal data of its users with partner companies, service providers, financial institutions, entities that detect fraud, credit protection companies, justice by court order, technology service providers, advertising partners , cloud computing companies, among others. For more information, contact


7. What are the rights of the data subject before Tritone?

In accordance with the applicable regulations, Tritone respects the rights of the holder of personal data and informs that, at any time, observing the channels and means made available by Tritone, the holder may request: 

  • Information on data processing and access - The holder may request confirmation of the processing of their data by Tritone, as well as request access to them. 

  • Data correction - Considering that the user is responsible for the veracity of the registered information, the holder must request the alteration of data that are incorrect, incomplete, inaccurate or out of date. False registration information is the responsibility of the holder and may affect and even interrupt the provision of services to the holder. Tritone undertakes to change inaccurate data in accordance with the request of the holder. 

  • Anonymization of data that is unnecessary, excessive or treated in violation of the Law - The holder may request that data that proves to be unnecessary and excessive be anonymized, that is, that the controller makes it impossible, by reasonable technical means, the direct or indirect association of the data with the person titular. 

  • Elimination and blocking of data that is unnecessary or excessive or treated in violation of the Law - The holder may request the deletion of data that proves to be unnecessary or excessive stored in the controller's database. 

  • Data portability - The holder may request the transmission of data to other providers of services and products, subject to commercial and industrial secrets, respecting the technical standards adopted by Tritone, as long as it is feasible and reasonable._cc781905-5cde-3194-bb3b- 136bad5cf58d_

  • Review of automated decisions - Whenever there are decisions taken solely based on automated processing of personal data that affect the interests of the holder, he has the right to request, through the available channels, the review of these decisions._cc781905-5cde-3194-bb3b -136bad5cf58d_

  • Possibility of not offering or revoking consent - The holder may revoke consent or request the destruction of those data that are unnecessary or excessive for the fulfillment of the contract or the stated purpose, subject to the legal exceptions of legitimate refusal by Tritone. Thus, if there is no other legitimate basis, Tritone can delete the information from its database, at the request of the holder. Consequently, some of the services to which the data would be relevant may be limited or terminated. Tritone may object to the deletion of data in specific situations, such as compliance with legal obligations, defense in lawsuits, minimum maintenance standards, anonymized data, unaltered purposes, legitimate interest of the company, necessary and adequate data for the treatment that were captured or treatment linked to a public interest. Tritone will make every effort to respond and respond to requests in the shortest possible time, respecting the deadline determined by law. 


8. How can COOKIES improve the browsing experience? 

  • Cookies are small files that websites send to the user's browser to store information and provide a personalized experience on future visits. They can improve browsing efficiency and provide valuable information to enhance the user experience.

  • But what information do cookies collect? In general, generic information about the device, location and time of the visit is collected. However, in some cases, personally identifiable information may also be collected if the user is already registered.

  • There are different types of cookies used by websites, such as analytical cookies, functionality cookies, third-party cookies, advertising cookies and session cookies. Each one has a specific purpose, such as collecting information for statistical analysis or recording user preferences to prevent the user from having to take the same actions again on future visits. 


  • While it is possible to reject cookies using your browser settings, it is important to remember that doing so can degrade your browsing experience. Cookies are a useful tool to personalize user navigation and provide valuable information to improve user experience on the website. 



Tritone is responsible for processing the data collected. If you have any request, doubt or complaint related to your personal data, you can contact our Data Officer (DPO) by email or through the postal address: Condomínio Vista Verde Offices - Av. Queiroz Filho, 1560. Vila Leopoldina - São Paulo - SP. The e-mail address for contacting the data protection officer is  


Tritone reserves the right to modify this Privacy Policy at any time due to changes in legislation, services or in its sole discretion. Therefore, we recommend that you check the last revised date in the header of this Privacy Policy.

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